CANCELLATION, RETURN AND REFUND POLICY

In cases of queries related to the cancellation of Orders/Refunds/Returns the Customer should directly contact the Merchant and follow instructions as specified in the return/refund/cancellation policy on the Merchant Website.

Please note that Skywheels only facilitates online payments for Merchants and does not handle shipping or order dispatch.

In cases of a failed transaction, an order is not generated at the time of the transaction on the Merchant's Website or refund is initiated, then the Customer should get the credit in its bank account within 5-7 business days. In case the Customer has not received the amount, the Customer may contact the Merchant for further details, as the refunds are initiated from Merchant's end.

In case the Merchant declines to process the refund to the Customer for cases where services/products were not delivered by the Merchant, the Customer may contact Skywheels for resolution on the same. We will connect you with the payment gateway partner via which the transaction was performed.

To report any fraudulent transaction, unauthorized transactions or fraudulent Merchant you can write to us at info@skywheelstravel.com with the subject line “Reporting Fraud”. The Customer also has an option to raise a chargeback for such unauthorized transactions. We will connect you with the payment gateway partner for further help

For all support enquiries, please email us at info@skywheelstravel.com